Refund & Cancellation Policy

Last updated 8 October 2026

This policy applies to everything you buy from Oriel Press, the technology services, training and publishing brand of Oriel Inc., Gurugram, Haryana.

Training programmes and courses

Our programmes run as batches with a published start date, so a seat you hold is a seat someone else could not take.

When you cancel	What you get
Any time before the batch start date	Full refund of the fee you paid.
On or after the batch start date	No refund. Your access continues for the rest of the batch.
If we cancel or do not run the batch	Full refund, or a free seat in the next batch — your choice.

Each batch's start date is published on its programme page. Cancel any time before that date for a full refund.

To cancel, email [email protected] from the address you used to book, with your order reference. We will confirm by email.

Digital products

eBooks, workflow files and other downloadable products cannot be returned once the download link has been sent, so these sales are final. If a file is corrupt, will not open or import, or is not what the product page described, tell us within 7 days and we will replace or fix it, or refund you in full.

Read the free sample before you buy. Chapter 1 of GEO Foundations is free on its product page.

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase. For a download, that right ends when the download begins, if you were told this and agreed to it at checkout. Our checkout states this beside the pay button.

Development services

The 50% advance covers scoping, design and the start of development, and is not refundable once work has begun. If you cancel mid-project, you pay for the work completed up to that point and we hand over that work.

Monthly retainers may be cancelled with 30 days' written notice. Fees already paid for the current month are not refunded, and service continues to the end of that month.

How refunds are paid

Approved refunds go back to the original payment method — the same card, UPI ID, bank account or PayPal account you paid from, in the currency you paid in. We cannot refund to a different account.

If you paid by card through Dodo Payments, your refund is issued by Dodo Payments to the card you used. Ask us in the usual way, by writing to [email protected], and we will arrange it with them.

We process approved refunds within 5 to 7 working days. Your bank or card issuer then takes its own time to credit the money, usually another 5 to 7 working days.

Failed and duplicate payments

If money left your account but your order did not confirm, or you were charged twice, email [email protected] with the transaction reference. Failed and duplicate payments are refunded in full. Most failed payments are returned automatically by the bank or payment provider within 5 to 7 working days.

Chargebacks

If something has gone wrong, please write to us first. We would rather fix it or refund you directly than have it go through a dispute, which is slower for everyone. We respond to every refund request.

Questions

Email [email protected] or call +91 9060686975, Monday to Saturday, 10:00 AM to 7:00 PM IST. We aim to acknowledge every refund request within 48 hours.